Solutions / Run
Managed IT Services For Infrastructure You Never Think About
Run is our managed IT services solution. Hosting, cloud operations, and advice come bundled into one deal, with one team on the hook. The systems your business runs on stay quietly up, so your team works on the product instead of the plumbing.
Signs you need this
Signs you need managed IT services
The clearest sign is that IT has become somebody's second job, not anybody's first one. If you are weighing whether to keep running it yourself, our guide to managed hosting against self-managed and platform options sets out when staying in-house is the right answer. Patching, backups, access, and cost review all depend on a person remembering. The estate is running on goodwill, and goodwill fails quietly until the week it fails loudly.
The solution
What managed IT services actually cover
Managed IT services means one partner takes ongoing ownership of the systems your business runs on. They are not called in only once something has already broken. The job covers the servers and platforms your apps live on, plus the pipelines that ship changes to them. It also covers the alerts that spot trouble first, the backups that turn a bad day around, and the access rules that decide who can touch what.
The distinction that matters is proactive versus reactive. Break fix support rewards firefighting, so the underlying causes survive. Managed IT works the other way round. The work is measured by how rarely you have to think about it. Patching, capacity planning, cost review, and restore testing become part of the routine, not a project no one has time for.
We stay technology agnostic. Your workloads may sit on a big public cloud, a private stack, containers, managed databases, or a mix that grew over several years. The way we work is the same in every case. We write down what exists, take out the fragile parts, automate the parts that repeat, and give you a clear view instead of a black box.
What's included
Services bundled into this managed infrastructure solution
Run brings together three things that most firms sell one by one. Bought apart, they leave gaps at the seams. Outages and surprise bills live in exactly those gaps. Each one has its own page if you want the detail.
Scope of ownership
Infrastructure management disciplines we take ownership of
Ownership means each job below moves from your team's list to ours. A named person is on the hook for it. None of this work is hard on its own. It is constant, and constant work is what slips when the same people also have a product to ship. The engineering depth behind each one lives on our managed hosting and DevOps and infrastructure service pages.
Monitoring and alerting
Health checks, log gathering, and alert routing, tuned so that an alert means something. Noise gets muted, not ignored.
Patching and updates
Operating systems, runtimes, and the code they depend on, updated on a set date. A way back is agreed before anything is applied, the same discipline behind choosing between blue-green, canary, and rolling deployment strategies for a release.
Backup and recovery
Backups planned, kept, and actually restored in a drill. A backup no one has tested is a hope, not a plan.
Access and identity
Least privilege roles, and credentials rotated on a cycle. Joiner and leaver steps are written down, so access ends when the job does.
Capacity and scaling
Spare load capacity checked against real traffic. Scaling rules are set before a launch, not during one, the way they are for a content and commerce platform we host and operate on an ongoing basis.
Cost visibility
Spend tagged by environment and by workload. A rise in the bill traces back to a choice, not a mystery.
Incident response
A set path from the first alert to the fix. A written follow up names the cause, and the change that stops a repeat.
Documentation and handover
Runbooks, diagrams, and lists of what you own, kept current and kept yours. Nothing that matters lives only in one person's head.
How it works
Our managed IT onboarding process
Onboarding runs in four stages: audit what exists, agree a plan of fixes, move and harden, then run it. Nothing is moved or changed before the audit. Taking over an estate you have not mapped is how a handover turns into an outage.
Infrastructure audit
We list what is running, who can reach it, what it costs, and where the single points of failure sit. You get the findings whether or not you go ahead.
Prioritised remediation plan
Risks are ranked by how likely they are, and by how much they would take out. The cheap, high impact fixes land first, and the ones that cause upheaval get a date.
Transition and hardening
Moves, monitoring, backup checks, and access cleanup happen in agreed windows. The write up happens as the work is done.
Ongoing IT operations support
Steady day to day running, with a regular review of incidents, spend, and capacity. We also agree the next changes worth making, under the same support and maintenance engagement model that governs every ongoing relationship we run.
Making the choice
In house IT operations support versus a managed partner
There are four real options. The right one depends on whether this work is core to what you do, or just unavoidable. Hiring wins when the workload is big enough for several specialists. A managed partner wins when it is not. Below that point you get one generalist covering four fields, with no one to stand in when they are away.
Hiring an internal team
Works well once this work is core to what you do, and the workload is big enough for several specialists. Below that point, one generalist covers networks, security, cloud, and support at once. No one stands in when they are away.
Leaving it with product engineers
The most common setup, and the most costly one. This work quietly eats the time you hired for building product, and you cannot predict when.
Break fix support on call
Cheap until it is not. Each incident is billed and fixed on its own. What caused it stays in place, so the same failure comes back.
A managed infrastructure partner
One team on the hook, written up systems, planned upkeep, and a steady monthly rhythm. You keep your accounts and your data throughout.
Commitments
How service commitments and response times are agreed
We do not publish one uptime figure or one response time for everybody. A number written before we have seen your systems is marketing, not a promise. What we can set out is how the promise gets made.
Start from business impact
We work through which systems stop money coming in, which just annoy people, and which can wait until Monday. Not everything needs the same cover.
Agree targets against that
Uptime targets, cover hours, and response times are written per tier. Each tier is then matched to a build that can meet it.
Instrument before promising
Monitoring goes in first, so both sides measure the same thing. The starting point is seen, not assumed.
Review in the open
Incidents, upkeep, spend, and progress against the plan get reviewed on a regular cycle. We change the deal when your business changes.
What you can expect
What managed infrastructure changes day to day
The day to day difference is that your systems stop interrupting you. Alerts reach a team whose job it is to answer them. Upkeep happens on a calendar instead of after an outage. The questions your engineers used to soak up become somebody else's queue.
Named accountability for availability
One named team owns it. The job does not sit quietly with whoever answers first.
Runbooks kept current
The design, the runbooks, and the recovery steps are written down and kept current. What people know survives staff changes.
Scheduled restore drills
Restores and failovers are practised on a set date. No one tries one for the first time during an outage.
A regular operations report
It covers incidents, upkeep, capacity, and spend, so you always know what is running and why.
Who this fits
Managed IT services for teams at different stages
What a company needs from managed IT depends far more on its stage than on its industry. A team with no IT function needs someone to own the basics. A scaling company needs the setup that got it here rebuilt before it breaks. An older team often needs cover and out of hours depth, not a replacement.
Small teams with no IT function
You have a product live and no operations staff. Run gives you the cover of an in house team without the hiring. You also get a written up setup you could hand to one later.
Scaling companies outgrowing their setup
The design that carried you this far is creaking. We steady what exists, then rebuild it in planned steps, not in one risky leap.
Established teams wanting cover
You already have engineers who know the systems. We take the routine load and the out of hours burden, so your specialists stay on the work only they can do.
Questions
Managed IT services FAQs
These come up in almost every first conversation about handing over infrastructure. Most are really one question asked from different angles. What changes, what does it cost, and what happens if the arrangement ends?
An outside partner takes on running and improving your technology day in, day out, instead of waiting for something to break. In practice that covers monitoring, patching, backups, access control, capacity planning, cost review, and incident response, all running on an ongoing basis with agreed reporting.
Break fix support is transactional: you call when something fails, the symptom gets repaired, and the underlying cause usually survives. Managed IT works ahead of the fault, weighted toward making failures less likely and less costly. The clearest sign of the difference is that a good managed relationship gets quieter over time.
We scope rather than quote from a list. The answer depends on how many environments you run, how much of the estate is already documented, the hours of cover you need, and what the audit turns up. The audit comes first and produces a written scope and fixed proposal.
Usually not. We are technology agnostic, so the starting assumption is that we manage what you already have. We suggest a move only when your current setup cannot meet a promise you need, or when staying costs clearly more than moving, and the reasoning is put in writing beforehand.
They are agreed per system, not applied across the board. We sort systems by business impact, then agree cover hours and response times for each tier, committing only once monitoring gives us a real baseline. The agreement is reviewed on a regular cycle and revised as the business changes.
Yes, that is a common arrangement. We usually take the routine load, the upkeep calendar, and out of hours cover, while your engineers keep ownership of the application. Boundaries and escalation paths are written down at the start, so nobody is guessing who acts during an incident.
Ready to hand it off?
Start with an infrastructure audit
Tell us what you are running. We will tell you what is fragile, and what is costing more than it should. We will also tell you what managed IT operations support would take off your plate.
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